Terms of service

  1. Introduction

These Terms and Conditions (“Terms”) govern the provision of clothing alteration services by Rose N Silk Pty Ltd (ABN: 50 632 131 269) (“we,” “us,” or “our”). By engaging our services, you (“you” or “customer”) agree to be bound by these Terms.

  1. Services

We offer professional clothing alteration services, including but not limited to hemming, resizing, and repairs. Specific services provided will be as agreed upon at the time of consultation.

  1. Pricing and Payment
  • Quotations: All quotes are estimates based on the information provided and may be subject to change upon inspection of the garment.
  • Payment Terms: A deposit may be required before commencement of work. Full payment is due upon completion of services and prior to the release of garments.
  • Accepted Payment Methods: We accept cash, credit/debit cards, and other methods as specified at the time of payment.
  1. Turnaround Times

Estimated completion times will be provided at the time of consultation. While we strive to meet these timelines, delays may occur due to unforeseen circumstances. We will communicate any significant delays promptly.

  1. Customer Obligations
  • Garment Condition: You must disclose any pre-existing damage or issues with the garments. We are not responsible for unreported defects.
  • Collection: Completed garments should be collected within 30 days of notification. Failure to collect may result in disposal as per the Uncollected Goods Act 1995 (Vic).
  1. Occupational Health and Safety – Garment Condition

In accordance with our obligations under the Occupational Health and Safety Act 2004 (Vic), we are committed to maintaining a safe and healthy work environment for our staff. To support this commitment:

  • Clean Garments Requirement: All garments presented for alteration must be freshly laundered and free from contaminants, including but not limited to dirt, bodily fluids, pet hair, strong odours, or any substances that may pose a health risk.
  • Right to Refuse Service: We reserve the right to decline services on any garment that does not meet these cleanliness standards. If a garment is deemed unsuitable for handling due to hygiene concerns, it will be returned to the customer without alteration.
  • Customer Responsibility: It is the customer’s responsibility to ensure garments are in a clean condition prior to submission. Failure to comply may result in service delays or refusal.

This policy ensures the health and safety of our employees and complies with our legal obligations to provide a safe workplace environment.

  1. Refunds and Returns

Under the Australian Consumer Law:

  • Change of Mind: We are not obligated to provide refunds for change-of-mind requests.
  • Faulty Services: If our services fail to meet consumer guarantees (e.g., not performed with due care and skill), you are entitled to a remedy, which may include a refund, re-service, or compensation.
  1. Liability
  • We take utmost care with your garments; however, we are not liable for:
    • Damage due to inherent defects or weaknesses in the fabric.
    • Loss or damage caused by events beyond our control.
  • Our liability is limited to the cost of the service provided.
  1. Uncollected Goods

If garments are not collected within 30 days after notification:

  • We will issue a written notice to your provided contact details.
  • If uncollected after 60 days, we may dispose of the items in accordance with the Uncollected Goods Act 1995 (Vic).
  1. Dispute Resolution

If you have concerns about our services:

  1. Amendments

We reserve the right to amend these Terms at any time. Updated Terms will be posted on our website and will apply to all services provided thereafter.